Your satisfaction is our priority. Please review our return and refund policy below.
At Timeless Touch, we offer digital products delivered electronically via email. Please read this policy carefully before making a purchase.
Digital Products
All products sold on our website are digital downloads delivered to the customer’s email address after successful payment. No physical items are shipped.
Due to the digital nature of our products and the immediate delivery method, all sales are final once the product has been delivered.
Refund Eligibility
We do not offer refunds, exchanges, or cancellations once the digital product has been sent to your email address.
However, refunds may be considered in the following limited circumstances:
- The product was not delivered due to a technical issue on our side
- You received the wrong product
- The file is corrupted or inaccessible, and we are unable to provide a replacement
In such cases, please contact us within 7 days of purchase so we can review and resolve the issue.
Non-Refundable Situations
Refunds will not be issued for:
- Change of mind after purchase
- Accidental purchases
- Failure to read the product description before buying
- Inability to open files due to incompatible devices or software
Contact Us
If you experience any issues with your digital purchase or have questions regarding this policy, please contact us at:
Email: contact@timelesstouch.org
We are committed to ensuring a smooth and fair experience for our customers.